Finding your way around a university is not all that easy.
In this new environment, you will often be glad just to find the lecture room for your next session.
And on top of that all these new platforms and programmes!
*hmm*
*person in question* How do I get online on campus? How do I go about using the library – and what an earth is FELIX?
There’s so much information – how am I supposed to remember everything?
*narrator* You don’t have to!
You can find a useful overview of the most important the university offers at „www.howto-hs-furtwangen.de“.
Here you will find a help menu, instructions and FAQs regarding a number of services, some of which you might not even have heard of.
For example, did you know that HFU has its own chat?
Wow! Matrix provides encrypted communication with HFU members. You can chat with individuals or in groups.
It can be used to conform with GDPR regulations.
You simply log on, using your HFU-account and get started!
Any questions?
*hmmm*
No problem, you can find detailed information in the corresponding “Howto”-section.
And I will show you now, how to use the „Howto“.
The landing page will show you a list of the most important services HFU offers.
The search function allows you to find the so-called HelpCards quickly and across all service offers.
Alternatively, you can navigate to any given service.
You have a question regarding the chat function? Then you chose this service.
The top part of any service page will give you general information on the service in question.
In the top right corner of the page, you will see which department is responsible for the service.
This is where you can write a ticket – more on this later - and you can find a direct link to the service described.
The lower part of the page will show you the so-called HelpCards.
These are detailed instructions going through a number of applications step-by-step.
For example „chatting with someone“.
Each HelpCard is set up the same way.
At the top, under the heading „What you need to know“, you can find some general information about your application.
Scrolling further down, you will find step-by-step instructions on what to do.
Often, you will find screenshots here, too, which show you exactly what to look for.
The instructions were no help? Or you still have questions left?
That’s no problem either.
You can contact the department offering the service directly.
The best way to do so is by writing a so-called Ticket.
In effect this is nothing but an email request sent via the university’s service desk.
You will find a link to the Servicedesk at the end of every HelpCard as well as at the top right of the service page.
Log into the Servicedesk using your HFU-account, open a new Ticket and pose your questions!
You would prefer to speak to someone on the phone? No problem either!
The Servicedesk landing page lists the service hotline number. Just call.
*happy giggle*
And now: get started on howto.hs-furtwangen.de!